FAQ

1. Where do you ship?

We ship worldwide, including Europe, the United Kingdom, the United States, Canada, Australia, Hong Kong, Japan, and the UAE.

2. How long does delivery take?

Delivery times depend on your region:

Germany & Austria: 2–3 business days
Rest of Europe: 5–8 business days
International: 7–12 business days

You will receive a tracking link once your order ships.

3. How much is shipping?

Shipping rates are calculated at checkout based on your location.
Orders to Germany ship from 4.90€, and international rates vary by region.

4. Do you offer free shipping?

Yes. Orders shipped to Germany receive free shipping from 200€ order value.

5. Do I have to pay customs fees?

For shipments outside the EU, customs duties or import taxes may apply.
These fees are the responsibility of the recipient.

6. What is your return policy?

You can return unused items within 14 days of delivery.
Products must be unworn, unwashed, and in original condition.

Full details: Return & Refund Policy

7. How do I start a return?

Download and print the return form, place it in your parcel, and ship it back to the return address listed on our website.
We recommend using a tracked service.

8. Do you offer exchanges?

Exchanges are only available for defective or damaged items.
For size changes, please place a new order.

9. What size should I choose?

Please refer to our Sizing Guide for exact measurements and fit recommendations.
If you're between sizes, we generally recommend sizing up for comfort.

10. How do I care for my swimwear?

Rinse after each wear in cold water.
Hand-wash with mild detergent.
Avoid machine washing, heat, harsh chemicals, and rough surfaces.
For gold hardware, dry fully before storing.

Full details: Care Guidelines

11. What payment methods do you accept?

We accept all major payment methods, including:

Credit & debit cards
PayPal
Apple Pay / Google Pay
Shop Pay
Region-specific methods depending on your location

All payments are processed securely.

12. Can I change or cancel my order?

Orders can only be changed or cancelled before they are fulfilled.
Please contact us immediately at info@ozeaniaswim.com.

13. How can I track my order?

Once your order ships, you will receive an email with a tracking link.
You can also use the Track Your Order page.

14. My order arrived damaged. What should I do?

15. Where can I contact customer support?

You can reach us anytime at info@ozeaniaswim.com .
We usually respond within 24–48 hours.